Hello!
You are about to take a course in a virtual classroom. To ensure that all goes well, you should take certain steps BEFORE and DURING the classes.
BEFORE your first meeting in the virtual classroom, you should prepare your equipment for a successful login. You will find the necessary instructions in the section Getting ready to log in. As for any training, it is always a good idea to prepare oneself BEFORE each class. You will find tips on class preparation in the section Getting ready to learn.
For more information, click on the titles preceded by a triangle
.
BEFORE
Getting ready to log in
Let us go over what you will need in terms of equipment, internet connexion, software and equipement testing to successfully log in.
Equipment needed
Make sure you have the following equipment to access the virtual classroom:
- A computer or tablet (Windows/macOS or Android/iOS)
- Any relatively recent computer will support the software.
- Headphones or a headset
- Their use prevents audio feedback when speaking into the microphone.
- Cellphone earpieces work very well.
- Take note that if you are using a desktop computer, it will not have a built-in microphone. It is therefore necessary to obtain a headset or headphones with a built-in microphone in order to communicate directly with the trainer and with your classmates during the group sessions.
Internet Connexion
To maintain a stable internet connexion throughout the virtual class, you should:
- Have access to a stable high speed internet connexion (10 Mb/s)
- Ideally, connect your device to an internet port using an ethernet cable (RJ45)
- Have the means to disable the VPN you are using
- Being connected to a VPN, for work-related reasons for example, greatly impedes the stability of your connection.
Software
To gain access to the virtual classroom, install Adobe Connect software 
. Click on the relevant link and follow the instructions.
Equipment testing
To reduce the risk of technical glitches, run a diagnostic and microphone test before your first virtual classroom meeting.
1. Diagnostic testing 
Why?
Diagnostic testing ensures that your device, your connexion and your software version of Adobe Connect work together properly.
When?
Run the test as soon as possible before your first meeting in the virtual classroom.
Where?
Run the test in the spot where you intend to take the virtual class.
How?
Click on the following link to run the diagnostic test: https://hyb.adobeconnect.com/common/help/en/support/meeting_test.htm
To save time, always use the same device during your virtual classes. If not, you will have to rerun all equipment testing on any new device to ensure it works well.
2. Microphone testing
Why?
Microphone testing ensures your microphone works properly.
When?
Run the test before your first meeting in the virtual classroom.
How?
Run the test on the device and microphone that you will be using during your virtual classes.
The test can now be done when you join the virtual classroom. Please refer to the section "Logging in to the virtual classroom" to learn more.
Logging in to the virtual classroom
It is now time to log in to the virtual classroom. Follow these instructions to proceed.
- Click on the link given to you beforehand.
- Type your complete given name and family name to record your attendance.
- Test your headphones in the dedicated area.
- Click on the top-right button reading "Request Entry".
- Follow the instructions given to you.
It is important to mute your microphone after testing it. You can click on the microphone icon to mute it before requesting to enter the virtual classroom.
Keep your virtual classroom window open at all times to avoid disconnection during the class.
Take note that if you try to log in to the virtual classroom too early, for example an hour before the scheduled class,
it is normal that the login will fail. The technical assistant in charge of the classroom must be on duty to log you in.
Getting ready to learn
To improve your learning experience in the virtual classroom, follow our recommendations in terms of work, environment and materials.
Preparatory work
Quality learning in the classroom depends in part on the work done before each class.
- Do the assigned homework.
- Prepare the questions you have for the trainer.
Environment
Learning requires a quiet environment. Make sure you are set up in an appropriate spot to avoid sources of distractions. 
Materials and documents
Make sure you have assembled all the materials and documents that will be needed for the class.
These may include:
- Your questions
- Supplies for note taking
- Any relevant document
You have successfully logged in to your first virtual class. Let us show you how to communicate and participate in this online environment. Remember also that participating promotes learning.
DURING
During class
To learn how to communicate and participate in a virtual classroom, let us look at the ways to communicate available to you, how to communicate specifically with the teacher and the etiquette rules that you are expected to follow.
Ways to communicate
In the virtual classroom, you have two ways to communicate:
- Speaking through the microphone
- Click on the icon
to alert the teacher that you want to speak. - The teacher will let you know when you are allowed to speak.
- Turn on your microphone to be heard.
- Click on the icon
- Chatting
Communicating with the trainer
At all times throughout the class, you can communicate with the teacher. In addition to the microphone and chatroom, you can click on the relevant icons to ask the teacher to:
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Etiquette
When chatting or speaking, follow etiquette rules!
- Communicate with respect and be kind.
- Be aware that humor and sarcasm can be misunderstood.
- When chatting:
- Avoid writing everything in capital letters as this is the equivalent of shouting.
- Review what you write before sending.
Participating
During the virtual classes, we strongly encourage you to participate.
The active and engaged learner learns better.
- Answer the polls.
At different times during the class, polls will be sent to you. You must fill them out to confirm your attendance and your participation in the class. - Take notes.
- Ask questions.
- Share your comments and reactions.
- Participate!
There is nothing better than to exchange ideas with your collegues during workshops to get the most out of your learning session.